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Workplace volunteering and corporate community service
Culture Club

How to Give Back: Company Volunteer and Service Programs

By Marianne Hayes
·
2nd November 2017

Corporate giving and social responsibility are both on the rise; these encouraging trends that suggest that the way we work is changing for the better. Volunteering is a social experience that helps people connect and build stronger bonds among their peers and community. In addition, the desire to be of service is an intrinsic motivation, and companies that weave this into their culture give themselves a major leg up when it comes to fostering meaningful relationships between their employees.

There's also a recruitment and retention component at play. Those who participate in workplace volunteer programs are more likely to be loyal, proud, and satisfied employees, particularly among the millennial sect, according to the Society for Human Resource Management (SHRM).

With more and more offices looking to up their community service and philanthropic initiatives, one big question moves to the forefront: How do we make workplace volunteering both meaningful and an opportunity to build company culture? And how can we ensure that these initiatives actually help the organizations they're designed to serve?

For expert insights, I spoke with Dr. Una Osili, the associate dean for research at the Indiana University Lilly Family School of Philanthropy. Here are some best practices for those looking to establish effective, lasting ways to give back at work.

Find an organization that fits with your company

There are close to two million non-profits in the U.S. alone, according to Osili, but finding one that embodies your company's values and spirit takes a little work on the front end.

"You need to think about the company's overall strategic goals," says Osili. "If it's a health care company, maybe wellness becomes a signature initiative, for example. Gather as much evidence as you can, meet with leaders in the community as well as within the company to clarify your priorities."

This last point directs us inward, beyond corporate leadership and more toward what matters to employees. Something as simple as an employee survey can help take the philanthropic temperature of the office.

"What do employees care about? How are they already giving back in their own ways? What organizations are important to them?" Osili asks.

The way your team answers provides a snapshot of the causes and modes of volunteering that speak to them on a personal level. It also serves as a jumping-off point to help managers begin to narrow down potential community groups and nonprofit organizations to work with.

Another key piece of the puzzle is what your customers care about. Osili suggests leveraging social media to learn what issues matter to your clients. Open the lines of communication and actively engage with folks on your social platforms to get a sense of their passions and concerns. Can your company take meaningful action to address these issues at the local level? Are there any nearby opportunities to put your company's boots on the ground and potentially invite customers to get take part?

"Many companies are getting involved either supporting what their employees are doing or taking a stand on an issue in a way that adheres to what their customers, shareholders, and corporate leaders care about," adds Osili.

Make office service initiatives meaningful and relevant to employees

Getting your team interested in participating in a community service project is the first step. From there, it's about creating opportunities to give back that are actually meaningful. What you're looking for are worthwhile initiatives that won't bring on volunteer fatigue. Many companies, including Salesforce and Autodesk, help combat burnout and stoke motivation by offering employees paid time off for volunteering.

Timberland provides 40 paid hours for volunteering annually. The company also hosts two global days of service each year along with one lower-key monthly service event. As SHRM reports, Timberland measures employee engagement by looking at how much they're volunteering as well as the number of paid hours actually being used.

"Volunteering as a group can be a really important way to further the company's goals by building links between volunteering, culture, and relationships," says Osili. "A lot of companies also offer 'dollars for doers' programs where employees volunteer in significant ways, and the company then provides a matching grant to the organization." She also suggests diversifying how employees participate, rather than repeating the same activity again and again. If helping the environment is a signature initiative, for example, one month can be about cleaning up a local neighborhood; the next can invite employees to plant trees together at a nearby park. The idea is to mix it up to appeal to a wide variety of team members.

Properly vet volunteer partners

If you work for a medium to large company, a day of service or a regular volunteering program can be a massive initiative to organize. Teaming up with a community service partner can help simplify the logistics, communication, and coordination it takes to create a meaningful volunteer experience. Before you approach potential service partners set a budget for volunteering and clarify what it is you actually want to achieve. Are you looking to launch a sustainable, ongoing program of volunteer opportunities? One annual day of service? Both? Use these questions, along with the interests of your employees and customers you identified, to provide direction when it comes time to choose the partners you work with.

Before you finalize your decision, take the time to properly vet all potential service organizations. A few points to guide your conversations with them:

  • Does their campaign mission and overall vision align with your company's?
  • Do they have the bandwidth to operationally support your program and do the legwork?
  • Do they fit within your budget?

A community service partnership should feel like a win-win between your company and the organization you support. Even better, it can even open up new volunteer opportunities for your team members. An effective workplace service program makes volunteering accessible and reflective of your company's values and culture while making a meaningful impact in your community.

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Workplace volunteering and corporate community service
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About The Author
Marianne Hayes
Marianne Hayes is a longtime writer, storyteller and devoted bookworm. She earned her bachelor's degree in Journalism and Creative Writing from the University of Central Florida and her writing has appeared in Cosmopolitan, The Huffington Post, Forbes, Yoga Journal, The Daily Beast, Alanis.com and more. Marianne lives in Tampa with her husband, who also tells stories. Together they’re raising their two young daughters and a not-so-young Dachshund.
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